Refund policy
1. 30-Day Return Window
Return requests can be initiated within 30 days from the date the package is marked as "Delivered" by the shipping carrier.
- To ensure timely processing, we kindly ask that requests are submitted within this timeframe.
2. Eligibility for Returns
To ensure a successful return, items should meet the following conditions:
- The item should be in its original packaging, unused, and in the same condition as received.
- Please ensure all accessories, manuals, cables, and protective layers are included.
- A valid order number or receipt is required.
Please Note: If an item is returned with missing parts, signs of extensive use, or damage not caused by the manufacturer, the return may not be accepted.
3. Damaged, Defective, or Wrong Items
We strive for perfection, but shipping incidents can occasionally occur. We kindly ask the Customer to inspect the package upon arrival.
- Damaged or Defective: If an item appears defective or damaged during transit, please contact us within 48 hours of delivery.
- Wrong or Missing: If the received product does not match the order, or if the package has not arrived within 30 days of the shipment date, please contact us within 7 days of receipt.
Action Required: To assist us in resolving the issue quickly, please email support@7keysworld.com with clear photos or videos illustrating the problem along with the shipping label .
4. Return Shipping Costs
- Standard Returns: If the return is due to personal preference (e.g., changed mind, style preference), the return shipping cost is the responsibility of the Customer.
- Original Shipping: Please note that the original shipping fee paid at the time of purchase is non-refundable. If a refund is issued, this amount will be deducted from the total.
5. Return Process
- Contact Support: Please email our team with the order number and reason for the return.
- Authorization: We will provide a specific Return Address and instructions via email.
- Shipping: We recommend using a trackable shipping service. This ensures the return reaches our facility safely, as we cannot be responsible for packages lost during transit.
6. Refunds & Timeline
- Inspection: Once the return reaches our facility, our team will typically inspect the item within 3-5 business days.
- Notification: The Customer will be notified via email once the return status is updated.
- Processing: If approved, a credit will be applied to the original payment method. Banks typically take 5-10 business days to post these funds to the account.
7. Exchanges
To ensure the Customer receives the desired item as quickly as possible, we recommend returning the original item and placing a new order for the preferred model.
8.Contact Us
We are here to help. For any questions regarding returns, please contact us.
- Email: support@7keysworld.com
Warranty Policy
1.Warranty
We offer a limited 1-year warranty starting from the date you receive the product.
2.Warranty Coverage
This warranty covers manufacturing defects and quality issues not caused by user error, including functional failures and material defects.
Warranty services include free repairs or replacement of necessary parts.
3.Repair & Replacement Process
If your product malfunctions during the warranty period, please contact us at support@7keysworld.com with your order details.
If the product cannot be repaired and is eligible for replacement, we will provide the same or an equivalent item.
4.Warranty Exclusions
The warranty does NOT cover:
- Damage caused by user error (e.g., drops, water damage, unauthorized disassembly)
- Issues resulting from improper use or failure to follow the user manual
- Normal wear and tear on consumable parts (e.g., batteries)
- Missing or incomplete warranty documentation
5.Contact Us
For warranty claims or questions, please email us at: support@7keysworld.com